RETURN & REFUND POLICY

Return & Refund Policy – rnaadesara At rnaadesara, we take pride in offering high-quality Indian jewelry. We understand that sometimes you may need to return or exchange a product. Our policy ensures a smooth experience while protecting both our customers and our craftsmanship. 

1. Return Eligibility 

We accept returns under the following conditions:

​The item is damaged, defective, or incorrect upon delivery.

​The return request is made within 7 days of receiving the order.

​The item is unused, unworn, and in its original packaging with all tags and invoices.

​Customized or personalized jewelry is non-returnable unless damaged in transit.

​2. Non-Returnable Items

​Earrings (for hygiene reasons).

​Items purchased on clearance or sale.

​Customized, engraved, or personalized jewelry.​

3. Return Process​

  1. Initiate a Return: Contact us at support@rnaadesara.com within 7 days of delivery with your order details and reason for return.
  2. Approval & Pickup: After approval, we will arrange for a pickup or request you to ship the product to our return center.
  3. Quality Check: Once received, our team will inspect the item before processing a refund or replacement.
4. Refund Policy

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​Approved Refunds​: Processed within 5-7 business days to the original payment method.

​If paid via Razorpay, the refund will be credited to the same payment source.

​If the order was COD (Cash on Delivery), we will initiate a refund to your bank account after verification.

​Shipping fees are non-refundable, except for cases where the return is due to our error.​

5. Exchange Policy

​Exchanges are available only if the product received is damaged or incorrect.

​We do not offer exchanges for change of mind or personal preferences.

​Exchange requests must be made within 7 days of receiving the product.​

6. Order Cancellations

​Orders can be canceled within 24 hours of purchase.

​If canceled before shipment, a full refund will be issued.

​If the order has been shipped, cancellation is not possible, and you must follow the return process.
 7. Contact Us

​For any queries related to returns, refunds, or exchanges, reach out to us at: